At SOFÉ, we are committed to ensuring a smooth and transparent delivery experience for our customers. This policy outlines how your order will be processed, shipped, and delivered.

Order Processing Time

• Processing time: 1–3 working days from the date your order is placed.
  Most orders placed during the week are processed within 1 business day. Orders placed on Friday evenings, weekends, or public holidays may require additional time.
• Dispatch and delivery: Once processed, orders are prepared, tested, and dispatched. Standard delivery typically takes 8–12 working days, depending on your location and current demand.
  

How to Place an Order

1. Visit the product page and add your selected item(s) to the cart.
2. Click “Add to Cart” and then “Proceed to Checkout.”
3. Fill in your delivery details carefully and confirm your shipping address.
4. Choose from the available secure payment options.
5. Click “Complete Order” to finalise your purchase.
   If you experience any issues while placing your order, please contact our team at support@sofeofficial.com.
   
   

Shipping Costs

All SOFÉ orders include free standard shipping.
There is no minimum order value required.

Shipping & Delivery Information

To offer competitive prices and minimise our environmental footprint, we collect and ship orders in batches once a minimum quantity is reached. This helps us operate sustainably without compromising quality.

Please be aware that while we aim to dispatch and deliver orders promptly, occasional delays may occur during busy periods or due to external courier-related factors.

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel.

Courier Delays & Limitations

SOFÉ is not responsible for delays caused by third-party couriers (e.g. postal service disruptions, strikes, customs clearance, or weather conditions). In such cases, we are unable to issue refunds for delayed deliveries. However, we will always do our best to support you and resolve any concerns.

Customer Support

If you need assistance or have any questions about your order or delivery, please reach out to our customer care team at support@sofeofficial.com. We're here to help.